This Policy describes how Huawei processes your personal data on the Huawei Enterprise Technical Support Website but may not address all possible data processing scenarios. For specific usage or service scenarios, Huawei may release a dedicated privacy policy or privacy notice to describe how to process your personal data, exercise your rights, and contact personal data processors. In addition, when you use the Huawei Enterprise Technical Support Website, you may be redirected to other web pages, products, or services. In addition to this Policy, you are advised to read the service policy or privacy notice related to the redirected web pages, products, or services.
This Policy describes:
1. How We Collect and Use Your Personal Data
2. How We Use Cookies and Similar Technologies
3. How We Disclose Your Personal Data
4. How We Access or Modify Your Personal Data
5. How We Protect and Retain Your Personal Data
6. How We Process Minors' Personal Data
7. Third-Party Providers and Their Services
8. International Transfers of Your Personal Data
9. Updates to This Policy
10. How to Contact Us
1. How We Collect and Use Your Personal Data
Personal data refers to various types of data recorded electronically or in any other form relating to an identified or identifiable natural person. Anonymized information is excluded from this definition. You may need to provide your personal data when using our websites, applications, products, or services. The types of data we collect depend on how you interact with us. You do not have to provide your personal data to us. However, in some cases, if you choose not to provide it, we may be unable to provide you with relevant products or services or respond to or solve your problems. Please note that if you provide the personal data of others, ensure that you have obtained the relevant authorization. We will collect and use the personal data you proactively provide or generate while using the products and services and obtain your data from third parties only for the purposes described in this Policy.
After obtaining your consent, we will collect the following personal data when providing you with the following functions/services:
(1) Registration and login
After you register an account in the Uniportal account system and use your account and password to log in to the Huawei Enterprise Technical Support Website, the Huawei Enterprise Technical Support Website will obtain your personal data for identity authentication and permission management. The personal data includes the account, name, email address, country/region, and contact information. Before registering and using an account, ensure that you read and comply with the Uniportal Privacy Policy.
(2) Product registration
When you register products on the website to elevate permissions, we collect your account, device number, country/region, email address, and company name to manage product-related information. The data is stored on the service server to ensure that the registered product information is complete.
(3) Website and documentation feedback
To better understand your use of website products, you can submit your feedback to us through the feedback function in the upper right corner of the home page. When you specify a website issue, we will collect your account, name, email address, and company name to handle your feedback promptly.
When you publish technical cases (including uploaded pictures, videos, and attachments) in the case library on the website, we will associate the above content with your Huawei ID for storage and public display. You can provide feedback on documentation to us. When you submit your feedback, we will collect your account (if you have not logged in to the website, the website will not collect your account), contact number, email address, feedback content, company name, and pictures you have released to the public so we can promptly handle your feedback. We remind you that your cases, comments, and pictures are publicly displayed, which will bring risks to you if they contain personal data. Therefore, you are advised to avoid disclosing your personal data or others' personal data in cases, messages, and comments.
(4) Technical support subscriptions and favorites
When you subscribe to technical support products on the My Huawei page, the website will push technical support documents, cases, bulletins, and software related to your subscribed products through your account and the provided email address with your separate consent. You can also add related technical support products to favorites. To unsubscribe, click the unsubscription links provided at the end of the email.
(5) Newsletter subscriptions
To meet your documentation requirements in various scenarios and help you use Huawei products and solutions efficiently, you can click Newsletter in the upper right corner of the website to subscribe to products you are interested in. With your explicit consent, we will forward you the latest documentation information through your account and email. You can also unsubscribe at any time.
(6) Applying for software and documents
When you apply to download software for yourself or others, the website will collect your and software users' accounts, names, contact information, email addresses, and company names. You can also download materials and tools within your permission scope. We will collect and associate your download records with your Huawei ID for storage.
(7) Website operation analysis and user experience improvement
When you access this website, your account, IP address, and access logs (such as the operating system type, browser information, access country/region, access start time, access end time, URL of the accessed page, access duration, and cookies) will be collected for operation analysis and user experience improvement of IT systems, such as PV, UV, and page performance.
(8) Complaints and Reporting Service
When you report a complaint (only available in Chinese or English), we will collect your report content, contact information (mobile number or email address), proof materials, and IP address to receive and better handle your complaint.
(9) Non-personally identifiable information (Non-PII) collection and use
Non-PII refers to information that cannot be used to identify a particular individual. For example, we may collect summarized statistics such as website visits. We collect this data to understand how users use our websites, applications, products, and services to improve service quality and user experience. We may decide on our own to collect, use, transfer, or disclose non-PII. We will endeavor to isolate your personal data from non-PII and ensure that the two types of data are used separately. If personal data is combined with non-PII, it will still be treated as personal data during processing.
2. How We Use Cookies and Similar Technologies
(1) Cookie
To ensure the proper functioning of our website and application, we may sometimes place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text-only file that network servers store on devices. The content of a cookie can only be retrieved or read by the user or the server that creates it. Each cookie is unique to your web browser or app. Cookies typically contain identifiers, site names, numbers, and characters. Cookies allow websites to store data such as user preferences or items in a user's shopping cart.
Like many other websites and Internet service providers, we use cookies to enhance user experience. Cookies also enable websites or apps to save users' access information and save settings, such as the language, font size, and other browsing preferences for your computer or mobile device. This means a user does not need to reset preferences for every visit. Without cookies, a website would view each visit as a new user, resulting in the user being logged out if they are redirected to another page. Huawei only uses cookies for purposes outlined in this Policy. You can manage or delete cookies based on your preferences. For more information, visit AboutCookies.org. You can clear all cookies stored on your computer, and most web browsers allow you to block cookies. However, this would require adjusting your user settings every time you visit our website. To learn how to manage cookie settings for your browser, please visit the following links:
Internet Explorer Google Chrome Mozilla Firefox Safari Opera
(2) Web beacons and pixel tags
In addition to cookies, we may also use similar technologies, such as web beacons and pixel tags, on our websites and applications. For example, when you receive an email from Huawei, it may contain a click-through URL that links to a Huawei web page. If you click the link, Huawei will track your visit to help us learn about your preferences for products and services and improve our customer service. A web beacon is usually a transparent graphic image embedded in a website or email. We use pixel tags to determine whether an email has been opened. If you do not want your activities to be tracked this way, you can click the unsubscription link in the email.
By using our website or application, you consent to the use of cookies, web beacons, and pixel tags as described in this Policy.
3. How We Disclose Your Personal Data
Typically, Huawei will not disclose your personal data, except in the following scenarios:
(1) We may disclose your personal data with a partner authorized by us in accordance with this Policy if some services are provided by the partner. For example, partners that represent us to handle hotlines, send emails, and provide technical support. These partners can only use your personal data to represent us and provide services for you.
(2) We may disclose your personal data to our affiliates for specific, clear, legitimate purposes and provide services. For instance, to avoid repeated account registration, we need to validate the uniqueness of the account to be registered.
(3) We may disclose your personal data to law enforcement as stipulated by applicable laws or legal procedures. If Huawei is involved in a reorganization, merger, or acquisition or involved in a bankruptcy or liquidation lawsuit in a given jurisdiction, your personal data may also be disclosed to the counterparty.
(4) We may also disclose your data in response to reasonable requests, for example, when we need to execute contract clauses, when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or to investigate a suspected or actual illegal activity.
4. How We Access or Modify Your Personal Data
You need to ensure that all the personal data you submit is accurate. Huawei is committed to maintaining the accuracy and completeness of your personal data and keeping it up-to-date.
To the extent required by applicable laws, you have the right to (1) view and copy your personal data we maintain, (2) request us to update or correct your inaccurate personal data, (3) reject or restrict our processing of your personal data, (4) ask us to delete your personal data, and (5) request us to explain the personal data processing rules. If you want to execute any of the preceding rights, please click here to provide your feedback. For security purposes, we may require a written request from you. We may decline the request if we have reasonable grounds to believe that the request is fraudulent or unfeasible or may jeopardize the privacy of others.
As stipulated by applicable laws, you have the right to revoke your consent to our processing of your personal data at any time. However, the revocation does not affect the legitimacy or effectiveness of how we process your personal data based on your consent before the revocation, nor does it affect any data processing based on a legal basis other than your consent.
If you think that the way we process your personal data does not comply with applicable data protection laws, you can contact the relevant competent data protection authority. You can obtain the information for contacting EU data protection authorities at: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
5. How We Protect and Retain Your Personal Data
Huawei attaches great importance to the security of personal data. We use appropriate physical, management, and technical measures to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. For example, we use cryptographic technologies for data confidentiality, protection mechanisms to prevent attacks, and access control mechanisms to permit only authorized access to your personal data. We also provide training on security and privacy protection to our employees to raise their awareness of personal data protection. While we take the utmost care to protect your personal data, no security measures are completely infallible.
We will retain your personal data within the period necessary to achieve the purposes stated in this Policy unless an extension of the retention period is required or permitted by laws. The data retention period may vary depending on the scenario, product, and service. The criteria we use to determine the retention period are as follows: the time required to retain personal data to fulfill business purposes, including providing products and services, maintaining corresponding transaction and business records, controlling and improving the performance and quality of products and services, ensuring the security of systems, products, and services, handling possible user queries or complaints, and locating problems; whether you agree to a longer retention period; whether the laws, contracts, and other equivalences have special requirements for data retention. You can choose to deregister your account. After you deregister your account, we will stop providing products and services and delete or anonymize your personal data without special legal requirements. The Huawei Enterprise Technical Support Website retains your personal data based on the following criteria:
| Function | Personal Data | Retention Period |
| User registration and login | User account, name, email address, country/region, and contact information | A user account is deleted 30 days after deregistration. |
| Product registration | User account, device number, country/region, email address, and company name | A user account is deleted 30 days after deregistration. |
| Website and documentation feedback (if users have logged in to the website) | User account, name, contact information, email address, company name, and content submitted by the user | A user account is deleted 30 days after deregistration. |
| Documentation feedback (if users have not logged in to the website) | Optional: name, contact information, email address, company name, and content submitted by the user | Data is deleted three years after data collection. |
| Technical support subscriptions and favorites | User account and email address | A user account is deleted 30 days after deregistration. |
| Newsletter subscriptions | Email address | Data is deleted 30 days after unsubscription. |
| Applying for software/documentation | User account, name, contact information, email address, company name, and download record | Data is deleted three years after data collection. |
| Complaints and reporting | Report content, contact information (mobile phone number or email address), proof materials, and IP address | Data is deleted two years after data collection. |
| Website operation analysis and improvement | User account, IP address, access country/region, operating system information, browser information, interaction/browsing records, search and browsing records, user operation time, and cookies | Data is deleted three years after data collection. |
6. How We Process Minors' Personal Data
Our products and services are designed for adults, subject to the age of majority as defined by local laws. Minors are prohibited from creating user accounts without the consent of their parents or guardians. If we collect the personal data of minors, we will only use or disclose it if permitted by law, explicitly consented to by the minors' parents or guardians, or deemed necessary for the protection of the minors. If we accidentally collect the personal data of minors without verified prior consent from the minor's parents or guardians, we will delete the data as soon as possible.
7. Third-Party Providers and Their Services
You may receive content or network links from third parties other than Huawei. Huawei does not have control over the content or websites you are redirected to, but you can choose whether to use the links, view the content, and access the products or services provided by third parties.
The personal data you provide on a third-party website is collected and processed solely by the third party and is independent of Huawei's processing of your personal data. We have no control over the privacy and data protection policies of third parties, which are not governed by this Policy. Before submitting your personal data to third parties, please refer to their privacy protection policies.
8. International Transfers of Your Personal Data
Our website serves users around the world. Your personal data will be transferred and stored on servers in the People's Republic of China in compliance with the local data protection laws and regulations. We will take measures to ensure our data collection complies with this Policy and applicable laws. For example, when transferring your personal data from the EU to countries or regions that the EU has not acknowledged as having an adequate level of data protection, Huawei will take all legal mechanisms to secure your personal data, including signing standard contractual clauses approved by the European Commission, requesting for your consent on the transferring of your personal data, or implementing security measures like anonymizing personal data before the transfer. Click here to obtain a copy of the EU's standard contractual clauses.
9. Updates to This Policy
Huawei reserves the right to update or modify this Policy at any time. We will release the latest Policy here in the event of any update. If we make major changes to this Policy, we may notify you through different channels, for example, by posting a notice on our website or sending you a direct notice.
10. How to Contact Us
If you have any questions, comments, or suggestions, please email e.support@huawei.com.
If you have a complaint or issue relating to privacy, you can contact the Huawei data protection officer. If you are dissatisfied with our reply, especially if our processing of your personal data violates or harms your legitimate rights and interests, you can submit a complaint to supervisory authorities in your country or region.
Last updated: March 2024
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